I can't play the video, I just get an error message.
If you're seeing an error message when trying to play a video, it could be due to a few reasons:
App Users: Make sure your Cricket24 app is updated to the latest version (iOS or Android).
Web Users: Try using Google Chrome or ensure your browser is up to date.
Content Restrictions: Some videos may not be available in your country due to licensing agreements.
Third-Party Players: For videos from external providers, technical issues might arise that we can’t fully control.
If the issue persists, please share your feedback—we’re always working to improve your experience!
App Users: Make sure your Cricket24 app is updated to the latest version (iOS or Android).
Web Users: Try using Google Chrome or ensure your browser is up to date.
Content Restrictions: Some videos may not be available in your country due to licensing agreements.
Third-Party Players: For videos from external providers, technical issues might arise that we can’t fully control.
If the issue persists, please share your feedback—we’re always working to improve your experience!
I can't play some videos - it says they are not available in my country.
Some videos on Cricket24 may be restricted in certain countries due to licensing agreements or regional broadcasting rights. If you encounter a message indicating that a video isn't available in your country, it's because the content provider has limited access to specific regions.
I can't see the betting odds in the app.
The most common reason for not seeing odds is the country's law that may prohibit gambling or advertising it. If this is not the case in your country, it may also be a technical issue either on our side or on the side of our partner bookmaker. In such a case, make sure you are using the latest version, try restarting the app, or check back later.
Why are betting odds sometimes delayed?
Betting odds are updated every few minutes due to technical limitations. Live updates would place a heavy load on our system, and sometimes delays are also due to the bookmaker’s own update frequency. We aim to provide the latest odds as quickly as possible, but some delays are beyond our control.
Why do I see results faster in the app than the commentator during the audio stream?
The Cricket24 app provides real-time updates directly from live data feeds, ensuring you receive the latest scores and events instantly. In contrast, audio commentary involves capturing live action, processing the audio, and then streaming it to your device, which introduces a slight delay. This is why you might notice scores updating in the app before hearing them in the audio stream.
Why is the post-match highlights video delayed or not available at all for some matches?
Post-match highlights on Cricket24 may be delayed or unavailable for certain matches due to broadcasting rights and agreements. These rights can vary by league, competition, and region, affecting the availability and timing of highlight content. Cricket24 strives to provide timely updates, but some delays are beyond our control.
I see different stats or sports data on other websites or apps
Please note that if you see different stats or data elsewhere (e.g. UEFA or FIFA websites), it might be because they are using a different data provider than us.